Customer Issue: Old opener no longer works properly.
Our Solution: After inspecting all of the unit's components we suggested that the opener be replaced with a new, low maintenance screw drive model. The customer chose to get the Genie PowerMax 1500 Model 4062, with maximum lifting force and compatibility with the Aladdin Connect®, HomeLink® and Car2U®. We installed it at his home a few days later, making sure that the entire system was fully functional and that the door opened and closed smoothly.
Customer Issue: Door not opening.
Our Solution: Our experts examined and tested the opener and discovered that the motor gear broke and needed to be replaced. We disconnected the power and removed the faulty component, replacing it with a new assembly including the gear and sprocket for complete compatibility.
Customer Issue: Door is unbalanced.
Our Solution: Our trained technicians inspected the entire system and found that the spring was in bad shape and was nearing its breaking point. Adhering to safety standards we carefully closed the door, removed the broken piece, and replaced it with a proper new part which we then adjusted to maintain the door's balance and safe operation.